PLEASE I NNED HELP!!! I CAN'T ACCESS TO MY PROFILE PAGE ON HI5, WHEN I ENTER MY PASSWORD, IT SAYS SOMETHING LIKE THIS:
Access to your account has been temporarily restricted because your account may be at risk for unauthorized use. You will need to provide us with a new password before you can log in to hi5.
To change your password and secure your account, please click here. By clicking the link you will be sent an email at xxxxxx@hotmail.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
We regret any inconvenience this may cause. Be assured that we at hi5 are committed to safeguarding the security of our member's accounts.
AND THEN I CLICK ON THAT LINK AND NOTHING HAPPENS, THEY DON'T EMAIL ME ANYTHING, WHAT'S HAPPENING???
HOW CAN I CHANGE MY PSWD, IF I CAN`T LOG IN?? ALSO THEY DON'T EMAIL ME ANYTHING!!!
PLEASE IS IMPORTANT I NEED MY PROFILE BACK!!!
HELP ME PLEASE!!!
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pghkat
Posts:
3
From:
Pittsburgh
Registered:
2/11/09
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(56 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
May 15, 2009 7:35 AM
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Hi plave .. send an email to help@hi5.com from the email address you are using.
Make sure to include your profile url.
When you send the email you will get an email back letting you know that they received your email. It will have a ticket # which you will need to keep until this problem is fixed.
If you dont hear anything back within a week reply to that email you got from them & tell them.
Since hi5 has had some employee cutbacks dont expect any help until after Monday.
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plave
Posts:
1
Registered:
5/14/09
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(55 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
May 14, 2009 10:48 PM
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i cant log into my hi5 profile because they change my password and the address that they are sending the password to does not exist
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silvinho90
Posts:
2
From:
romania
Registered:
2/14/09
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(54 of 56)
Feb 15, 2009 2:29 AM
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i will take your advice ! tanks a looot !!!!
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Maureen
Posts:
667
Registered:
6/13/07
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(53 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 14, 2009 8:24 AM
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Hi, pghkat, Great advice - thanks for helping out!
Maureen
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Maureen Kochan
ConnectSafely community manager
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pghkat
Posts:
3
From:
Pittsburgh
Registered:
2/11/09
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(52 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 14, 2009 5:09 AM
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Hi silvinho90 .. you have to send an email to help@hi5.com
Make sure to include your profile url.
When you send the email you should get an email back letting you know that they received your email .. it will have a ticket # which you will need to keep until this problem is fixed.
If you dont hear anything back within a week reply to that email you got from them & tell them.
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silvinho90
Posts:
2
From:
romania
Registered:
2/14/09
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(51 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 14, 2009 2:09 AM
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PLEASE I NNED HELP!!! I CAN'T ACCESS TO MY PROFILE PAGE ON HI5, WHEN I ENTER MY PASSWORD, IT SAYS SOMETHING LIKE THIS:
Access to your account has been temporarily restricted because your account may be at risk for unauthorized use. You will need to provide us with a new password before you can log in to hi5.
To change your password and secure your account, please click here. By clicking the link you will be sent an email at soundofrevange@yahoo.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
We regret any inconvenience this may cause. Be assured that we at hi5 are committed to safeguarding the security of our member's accounts.
AND THEN I CLICK ON THAT LINK AND NOTHING HAPPENS, THEY DON'T EMAIL ME ANYTHING, WHAT'S HAPPENING???
HOW CAN I CHANGE MY PSWD, IF I CAN`T LOG IN?? ALSO THEY DON'T EMAIL ME ANYTHING!!!
PLEASE IS IMPORTANT I NEED MY PROFILE BACK!!!
HELP ME PLEASE!!! the same problem that aniux has !!! neeeddd heep !! and
my real e-mail is soundofrevange_90@yahoo.com not the one specified up ..HOW CAN I CHANGE MY e-mail or PSWD, IF I CAN`T LOG IN??
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aammyy
Posts:
2
From:
bucuresti
Registered:
2/8/09
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(50 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 10, 2009 10:18 AM
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tks verry much!
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Maureen
Posts:
667
Registered:
6/13/07
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(49 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 10, 2009 9:55 AM
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Hi Aammyy, You'll need to contact Hi5 at help@hi5.com, or check out their Help section and search for the answer. (This forum's moderators can't service Hi5 accounts since we're not part of that company.)
Good luck,
Maureen
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Maureen Kochan
ConnectSafely community manager
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aammyy
Posts:
2
From:
bucuresti
Registered:
2/8/09
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(48 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 8, 2009 5:19 AM
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i lost my password and my mail is on hi5, so i cant acces my account to se your instructions for change pasword,what i have to do?please help my
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Edited by aammyy at 02/08/2009 5:27 AM
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Maureen
Posts:
667
Registered:
6/13/07
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(47 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 1, 2009 5:25 PM
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Hi, ady_florin15, We can't help resolve this problem - you'll need to contact Hi5 customer service at help@hi5.com.
All the best,
Maureen
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Maureen Kochan
ConnectSafely community manager
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ady_florin15
Posts:
1
From:
romania
Registered:
2/1/09
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(46 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Feb 1, 2009 10:04 AM
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Access to your account has been temporarily restricted because your account may be at risk for unauthorized use. You will need to provide us with a new password before you can log in to hi5.
To change your password and secure your account, please click here. By clicking the link you will be sent an email at ady_florin15@yahoo.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
We regret any inconvenience this may cause. Be assured that we at hi5 are committed to safeguarding the security of our member's accounts.
HELP ME PLEASE! I WANT MY PROFILE BACK!
I don't use ady_florin15@yahoo.com email only for hi5 but now my hi5 profile doesn't work !!!
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jesukemifatoyinbo
Posts:
1
From:
nigeria
Registered:
9/23/08
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(45 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Sep 23, 2008 12:16 PM
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pls i really need help urgntly.i just changed my e-mail address and now i cant access my hi5 profile anymore pls someone should pls reply to my e-mail address now.
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Maureen
Posts:
667
Registered:
6/13/07
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(44 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Jul 22, 2008 9:49 AM
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Hi, amit_n2010, Contact Hi5 customer support at help@hi5.com and ask them to unlock the restricted account. (You've reached ConnectSafely.org, a non-profit organization that helps families with Internet-related safety issues. We receive funding from Hi5 but have no control over their internal processes and can't service individual accounts.)
Once your account is active again log in with your old email address. Hi5 will follow up with instructions on how to change the email and password.
All the best,
Maureen Kochan
ConnectSafely forum manager
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amit_n2010
Posts:
1
From:
india
Registered:
7/21/08
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(43 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Jul 21, 2008 3:15 AM
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sir/ madam
i would like 2 inform u that as my account restricted on hi5 in the name of amit as it shows me the the error n replys the ans.
Access to your account has been temporarily restricted because your account has not been used in over 3 months. You will need to provide us with a new password before you can log in to hi5.
To change your password and re-activate your account, please click here. By clicking the link you will be sent an email at amit_n2010@hotmail.com that will provide instructions on changing your password. In case you no longer use that email id, please contact Customer Support directly.
We regret any inconvenience this may cause. Be assured that we at hi5 are committed to safeguarding the security of our member's accounts.
So i would like to in form that u ans me on my mail id: "amit_n2010@rediffmail.com" for my new password so tht i can active my account
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Maureen
Posts:
667
Registered:
6/13/07
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(42 of 56)
Re: HI5 URGENT HELP PLEASE!!!!
Jun 24, 2008 9:18 AM
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Hi Choppa, Contact Hi5 customer support at help@hi5.com and ask them to unlock the restricted account. Once your account is active again, log in using your old email address. Hi5 will follow up with instructions on how to change the email and password.
All the best,
Maureen
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Maureen Kochan
ConnectSafely forum manager
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